Actinic Knowledge Base

When I try to do a snapshot, Actinic comes up with the following error message: "There was a problem with the database....

Operation: Moving through the [SetupInfo] table where nGroupID IN (0)
Data truncated.
Action: Contact your Actinic reseller or Actinic Support as appropriate"

To fix this, you will need to convert the database to Access 2000. To do this, start Access and go to 'Tools | Database Utilities | Convert Database | To Current Access Database Version'. Select 'ActinicCatalog.mdb' from your current Site1 (or equivalent) folder.

Once the database has converted, go to 'Tools | Database Utilities | Compact and Repair Database'. Then close Access. Restart Actinic and you should be able to do the snapshot without problems.



Attachments

No attachments were found.

How would you rate this answer?



Thank you for rating this answer.


Article Details

Last Updated
6th of November, 2007

Would you like to...

Print this page Print this page

Email this page Email this page

Suggest changes Suggest changes

Subscribe me

Add to favorites Add to favorites

Remove Highlighting Remove Highlighting

Edit this Article

Quick Edit

Export to PDF

User Opinions (0 votes)

No users have voted.

Related Articles

Suggest changes

Suggest changes for this article below. Please try and be as detailed as possible and explain why the change is required. Fields marked with an asterisk are required.

Please do not use this form to send in requests for support. You can go here to do that.

   Name:
   Email:
* Suggested Change:
* Enter the code below:
 

Continue