Why can't I see the Golden Padlock/Key in my browser when using a PSP?
This can occur if the PSP payment page is loaded into a frame. The payment page must load into a full window for the Padlock/Key to appear. If you are using frames in Actinic Ecommerce, make sure that 'No Frames in Checkout' is checked in 'Design | Design Options'.
- I am using SecureTrading but when downloading orders all of them go into pending.
The SecureTrading account has been set up incorrectly so no authorisation codes are coming with the transactions. You need to contact Secure Trading, and verify your Secret key.
- Why do I get error code 97 when using the SIM method for AuthorizeNet?
This may occur if the date/time is set incorrectly on the server hosting the store. The reason that the SIM method is time sensitive, is that when the Buyer reaches the PSP bounce page during the checkout, the AuthorizeNet plug-in code generates a fingerprint, which is used to authenticate the r ...
- I am using SECPay for collecting CC details but since moving my store to a new server all of my orders have the status of 'Pending Payment'.
For security reasons, SECPay require notification from the Merchant when the server address is changed otherwise payments are not accepted for the store.
- When completing entering card details at SECPay, the customer receives an error message.
The file Act_SECPayOK.html is not present in the acatalog directory. Go to 'Advanced | Additional Files' and browse to the 'Common OCC' directory and select the file Act_SECPayOK.html. When you have done this click the upload arrow, to have Actinic put it onto the site.
- I have received and email notification from my Payment Service Provider that payment has been received, but I have no record of the order.
Actinic are not aware of any system problem which causes this. All cases investigated have been caused by one of the following : - the order is in Actinic but under a tab which you do not normally click. Look at Orders and click on the tabs at the bottom to find the missing order - see note 1 be ...
- When using Actinic Ecommerce with Secure Trading as the PSP in test mode, and attempting to purchase an item in the checkout, I get the message "Error:Field $merchant is required"
This is a Secure Trading issue with the account set up on their server. You will need to contact Secure Trading.
- Customers make purchase and get confirmation from SecPay. SecPay bounces back to my site, and in the confirmation screen there is a link to view page but this does not work?
This is usually caused by editing the Act_SecPayOK.html template. You will need to use an original version of this template (from the 'OCCUpgrade\CommonOCC' folder to get this working again as we cannot support modified templates.
- PayPal no longer works for Actinic sofware before version 8
Actinic Software prior to version 8 use callbacks to PayPal servers on port 80, these are now not allowed by PayPal. Version 8 and later use 'https' on port 443 so are unaffected by the changes. The function needed for the 'https' communication is already available in the v7 scripts. Therefor ...
- What sort of account do I need with Sage Pay (Protx) in order to integrate it with Actinic?
You should apply for VSP Form for use with Actinic.
- I'm getting an error saying that my 'payment service provider failed to register' when I try to upload my site.
If you see an error similar to the following then your Payment Service Provide (PSP) module needs to be re-installed: Payment service provider, PROTX, failed to register properly - class ID({AC070015-43EE-11D2-9520-080000511272}). To re-install the PSP module: close Actinic run your Actinic in ...
- Does Actinic support Protx (Sage Pay) VSP 2.22?
Yes, this is the required protocol for the Sage Pay/Protx integration.
- How can I set up my store to use Protx/Sage Pay? (Pre version 9.0.4)
If you are using PROTX (now known as 'Sage Pay') as a Payment Service Provider prior to version 9.0.4 you will need to do the following: When registering with Sage Pay (previously known as 'Protx') make sure that you let them know you are using Actinic software. They should then provide you wit ...
- Can I edit the "You can put your own message in here" on the Sage Pay customer email?
The message - "You can put your own message in here" is supplied by an Actinic Script. Browse to your Site** folder (If there is only one site within the software it will be called 'Site1', if there are multiple sites within the software you will need to browse to the site folder name correspon ...
- There is now an extra landing page when customers transfer to RBS Worldpay
RBS Worldpay have inserted an extra landing page that because of coding issues, does not transfer automatically to the normal landing page meaning that the customer has to click a 'Continue' button. This will remain like this until the coding issues have been resolved and the page transfers corr ...
- SagePay orders downloading into “Pending payment service provider” with an error
If you are using SagePay as a PSP, and finding that every order you download appears on the "Pending payment service provider" tab in Actinic, and the error below occurs when you download orders, please make the following checks: "An error occurred while reading a Payment Service Provider Auth ...
- Transfer to Sage Pay extremely slow or freezes when using IE7
The most common reason for this is bookmarking code from this site - http://www.addthis.com/ has been added to the site. Either update the code to the latest version or you can place a condition around the code that ensures it does not display on the PSP Bounce page. If you wish to apply a condi ...
- Configuring SagePay (formerly PROTX) in v9
With the release of version 9.0.4 the 'PROTX' payment service provider has been re-branded as 'SagePay', and the previously required script edit to enable the 'PROTX' integration is no longer required . Prior to v9.0.4 you would be required to edit the script 'OCCPROTXScriptTemplate.pl' and ente ...
- Preparing Actinic for the Rebranding of PROTX to Sage Pay
From an Actinic Point of view, there is nothing that needs to be done until 16 October 2009 as Sage Pay will continue to redirect your customers to the correct payment page until this date. If you are using PROTX logos on your site, you may wish to change them. Please carefully read the do ...
- I'm getting an 'Invalid Online Date Format' error!
This error can occur when the date format is not set as 'dd mm yy'. To correct this error: Go to the 'Design' menu and select 'Text' Click the 'Go To' button, and enter Phase '-1' and ID 2247 Click 'OK' Click the 'Restore Default' button so that the prompt resets to 'dd mm yy' Click 'OK' Updat ...
