When the search is used on the site, the error message 'Error parsing XML text (Actinic:RETAIL_PRICE_TEXT)' .
The customer has edited the XML tags in the product layout, which has caused the error. This layout needs to be replaced by the original or have the correct tags replaced to get it working again.
- Why does the search results list products which do not match the search criteria?
When the Search Settings are set to 'Add Section Information to Product Text when Indexing' then all products in a section will be listed if the search criteria is found in the Section Information. To prevent this, select Settings | Search settings | Search Options and uncheck the field 'Add Sec ...
- Why does the search not find product references?
You may be using a character in the Product Reference which is not in the allowed Character set for example '-'. Select 'Settings | Search Settings | Search Options' and add the character to the Word Character Set.
- How can I remove the search from the front page of the store?
Select 'Settings | Search Settings | Search Options' in v8 and higher, or 'View | Search Settings | Search Options' in v7 and earlier, and de-select 'Show searching on Front Page'.
- I want product images to appear within my search results.
Go to 'Settings | Search Settings | Results' and select 'Images'.
- Can I make search exclude certain products?
It may be possible to exclude products from search results using search settings and adding product name and description to stop list. This is not a full solution but is the only one available at time of writing. This basically works by stopping you from searching for specific words.
- When I do a search online, it cannot seem to find the words I am looking for.
Check that the words you are using are not within the 'Not Indexed' in 'Settings | Search Settings'.
- I want the Quick Search to be able to search for several keywords at once, rather than just looking for products which have all the keywords entered in it.
Click on the Design Tab and then select the 'Quick Search' in the preview. In the layout code you would see <input name="TB" value="A" type="hidden"/> Change to: <input name="TB" value="O" type="hidden"/> Click 'Apply' then update the site.
- In the basket/checkout/search results our site is displaying a ? rather than a £. Any ideas what is causing this?
The problem is that your webserver is using 'Unicode' (UTF) as the default character set, but it should be using ISO. You need to ask your web host to edit the web server config file for your Apache server and change: AddDefaultCharset UTF8 to AddDefaultCharset ISO-8859-1
- My Product images do not display for registered customers or after following a link from the search results.
The product pages are served by the Perl scripts for registered customers and when following a link from the search results. So that the images are served from the acatalog directory and not the cgi-bin directory, the perl scripts set the base URL to the Catalog URL as entered in the Network Set ...
- How can I allow special characters to be searched for?
You may want, for example, to be able to search by product references that contain a hyphen. To enable searching for any special character: -Select 'Settings | Search Settings | Search Options' add the character to the word character set and update the site.
- Custom Pop Up images do not work after following link from search results.
v7 and earlier The JavaScript Pop Up Window solution as described in the Advanced User Guide suggests using just the image file name for the Custom Property URL. The problem with this is that the browser will try to find the Pop Up image in the cgi-bin because the product page is served from the ...
- When my search results are listed the page jumps to the bottom, how can I stop that from happening?
This happens because the 'Search Words' field is getting the focus. There are two options to deal with this: Option 1 - Move the Search fields to the top of the page edit the 'Search Results Page Bulk Area' layout (Design | Library | Layouts tab | Web Page Inner Layout group) move the followi ...
- If I search for something on my site I get the error: Unsupported index version
This error happens when the search indices become corrupt. Refreshing your site (Web | Refresh Website) will re-generate the indices and get your search working again.
